Course Content

• Introduction
  • Lone workers Introduction
  • Course Overview
• Lone working
  • What is lone working
  • Is It Legal and Safe to Work Alone?
  • What is a risk assessment?
  • Lone worker risk assessment
  • High risk environments for lone workers
  • What problems affect lone workers
  • Know Your Workplace Policies
  • Training and Supervision for Lone Workers
  • Reporting Procedures
  • Legal Rights and Responsibilities
  • Personal safety tips for lone workers
  • Home visit safety
  • Driving and Travelling Alone
  • Working Alone
  • Defusing potentially dangerous situations
  • Understand the difference between aggression, assertiveness and passive
  • Dealing with aggression
  • Recognising danger signs
  • Verbal and non-verbal communication skills
  • Lone Worker Emergency Plan and Risk Assessment
  • Employers' Liability Insurance
  • First Aid Training and Lone Working
  • Environmental Hazards
  • Mental Health Support for Lone Workers
  • Personal Safety and Self Defence Techniques
  • Use of Technology and Safety Apps and Lone Working
• Summary
  • Workplace and personal Safety
  • Course Summary